Interior Define, a leader in delivering customized furniture to shoppers, partnered with product protection platform Mulberry to offer their customers accident protection on products purchased at interiordefine.com. The program from Mulberry includes protection for accidental stains, spills, rips, tears, scratched surfaces, and more.
Interior Define was looking for a partner who could provide their customers with high-quality coverage and also had extensive experience servicing customers in the furniture space.
“Delivering top-class customer support is an important part of who we are as a business,” said Jill John, Chief Customer Officer at Interior Define. “We wanted to ensure we were working with a partner that both knows our space well and prioritizes doing right by our customers.”
Mulberry, who works with many leading furniture brands, has refined their user experience to make it easy for customers to file claims and get their issues resolved. Legacy product protection providers require customers to fill out long forms, coordinate with multiple parties, or ship back damaged products to complete the claims process. With Mulberry, Interior Define customers who have issues with their products can file a claim within minutes through a simple, automated process with no third parties involved or additional effort required.
“Mulberry has always prioritized improving the product protection experience for consumers,” added Chinedu Eleanya, CEO of Mulberry. “We are thrilled to be providing Interior Define customers with the peace of mind that if something goes wrong, they are just a few clicks away from getting their issue resolved.”
Mulberry is seamlessly integrated into Interior Define’s Magento-powered website to enable customers to learn about the protection plan and add it to their cart with a single click on the product page.
Mulberry is creating a better product protection experience for shoppers and brands. Mulberry’s people-first platform offers affordable plans, better coverage, and a great claims experience for online shoppers. Shoppers can get 12 months of free MulberryCare accident protection wherever they shop online with Mulberry’s browser extension, available in the Google Chrome store. Mulberry also offers flexible integration options for brands to embed protection plan offers seamlessly into their customer journey, increasing customer engagement and average order value. Learn more about Mulberry’s product protection
Source : https://www.newswire.com/news/interior-define-partners-with-mulberry-to-launch-a-furniture-21636484