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Common problems and solutions for wireless Bluetooth headphones

Ever since Apple released its AirPods, consumer demand for true wireless headphones has shot up. Despite their technological advancements, Bluetooth headphones sometimes suffer from annoying issues. In this article, we take a look at the most common Bluetooth headphone problems and easy solutions to fix them!

1. My smartphone can’t find my Bluetooth headphones

So you want to connect your headphones with your smartphone but, for some reason, the headphones aren’t showing up in your Bluetooth device list? Here’s a list of potential problem solvers:

Check to see if you’ve actually turned on the Bluetooth option on your phone. It’s a surprisingly simple thing to miss.

Check if your headphones are compatible with your device and OS. If you’re using an iPhone, it should run at least iOS 7, which natively supports “Bluetooth Smart Ready.” If you’re on Android, make sure it’s running at least Android 4.3.

Make sure your smartphone and headphones are close enough to one another when you want to connect them. While the bulk of Bluetooth devices – especially headphones – have enough range, the best way to ensure they connect is when they are within at least three feet of each other. 

Check the manufacturer’s recommended pairing process. Not all Bluetooth headphones will connect with your phone in the same way; sometimes, it’s as easy as just turning on your headphones; other times, it’s a bit more complicated. To avoid any issues with pairing your device, carefully read through all the details on what you should be doing.

Try turning them off and on again. It’s an old method, but let’s face it – sometimes it really does work. 

Turn off or remove any interfering devices. It could be that, for some reason, your headphones are trying to connect with another device instead of your smartphone.

Move away from the Wi-Fi router. It could be that your Wi-Fi router is using the same spectrum as the headphones, and thus causing some interference.

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The last thing you want is a connection issue with your Bluetooth headphones / © NextPit

2. My Bluetooth headphones keep on disconnecting

There’s nothing more frustrating than listening to some good music when suddenly your Bluetooth headphone connectivity just drops. Sometimes the Bluetooth connection will cut out completely and force you to reconnect, other times, it will drop off for a few seconds before it reconnects. Both are equally frustrating experiences but come with equally easy solutions.

Keep within range of your headphones and smartphone. It’s easy to wander around without being tied down to the audio jack of your smartphone, but it’s even easier to move out of range.

Remove any unnecessary Bluetooth connections. It could very well be that case that your smartphone is “overwhelmed” by the number of things trying to connect to it.

Make sure your Bluetooth headset has enough battery power. Bluetooth headphones have a tendency to periodically disconnect when they are low on battery.

Try unpairing your headphones and then re-pairing them with your smartphone.

Check if others are also facing a similar issue. Sometimes, random disconnections can be caused by buggy software, and it isn’t really your fault. In this instance, however, you will need to contact the manufacturer for help.

MotionArray apple headphones

Solve all Bluetooth and wireless audio issues/ © NextPit

 3. The pairing between my headphones and smartphone keeps on failing

It also happens quite often that when you try to pair your headphones and smartphone together, you’ll either be greeted by an error message, or the pairing process seems to run forever – without actually pairing the two. The simplest solution here is:

Delete any unused or unnecessary Bluetooth connections. Some devices start acting up if there are too many devices in your Bluetooth connectivity list.  

If this fails, you can try any of the other solutions we’ve already listed.

4. There’s static whenever I listen to music on my Bluetooth headphones

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Having issues with weird static noise on your Bluetooth headphones? Try our solutions! / © Montblanc

Despite having come a long way, Bluetooth technology is still susceptible to interference such as static or crackling noises when you’re listening to music.

First, you should disable or turn off any other unused Bluetooth devices in the area.

If the static doesn’t go away, try resetting your headphones (you can easily figure this out by referring to the manufacturer’s website).

Turn on your media player, then disconnect your headphones for 30 seconds, and then re-pair them.

Reduce the distance between your smartphone and your headphones, as this also helps reduce (or even solve) any static.

These are all proven methods of getting around some of the more annoying Bluetooth issues, but this isn’t a catch-all list. If none of these troubleshooting methods work, it’s best to contact the manufacturer directly.  

Have you tried any of these methods to resolve issues with your own Bluetooth devices? Are there any we’ve missed that you think will be useful? Let us know in the comments below.


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