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Post Views: 117 MetricNet is pleased to announce that Jeff Rumburg, Managing Partner of MetricNet, has been invited to present MetricNet’s latest research on ITIL Maturity as well as Self-Service in IT Service and Support at the 2022 Support World Live Conference. Powered by HDI, the leading organization dedicated to elevating service and support across…
Post Views: 142 A standard 4me integration with Stefanini’s Sophie is now available from the 4me App Store. Sophie is a virtual agent with natural language capabilities for human-like user support. She provides 24/7 first-level support. Sophie can help end users navigate through voice interaction, open and consult tickets, look for relevant articles, or transfer…
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