The winners for the 2022 APEX Passenger Choice Awards® (PCAs) were announced at the APEX/IFSA Awards Ceremony, during APEX EXPO, the industry’s first major in-person event of the year. The PCAs recognize the top airlines in seat comfort, cabin service, food and beverage, entertainment, and Wi-Fi, as rated by their passengers.
APEX once again partnered with TripIt® from Concur®, the world’s highest-rated travel-organizing app, to gather anonymous passenger feedback based on neutral, third-party passenger feedback and insights for the honor. For the 2022 Awards, nearly one million flights were rated by passengers across more than 600 airlines from around the world using a five-star scale. On the same screen, passengers were given the opportunity to provide anonymous ratings in five subcategories: seat comfort, cabin service, food and beverage, entertainment, and Wi-Fi. The single-screen rating allows airline passengers to easily rate their flight in less than 15 seconds.
THE 2022 RECIPIENTS ARE:
Qatar: APEX Passenger Choice Award® for Best Seat Comfort
Emirates: APEX Passenger Choice Award® for Best Entertainment
EVA: APEX Passenger Choice Award® for Best Cabin Service
Delta Air Lines: APEX Passenger Choice Award® for Best Wi-Fi
Qatar Airways: APEX/IFSA Passenger Choice Award® for Best Food & Beverage
“There is nothing airlines take more seriously than direct feedback from their passengers, which is why the validated, verified, and certified APEX Passenger Choice Awards are the highest honor to the airlines receiving them,” said APEX/IFSA CEO Dr. Joe Leader.
Other awards given out during the evening include the Official Airline Ratings™, World Class, APEX/IFSA Awards and Health & Safety. Individuals were also recognized during the evening. Turkish Airline’s Chairman of the Board of Directors and of the Executive Committee, İlker Aycı, was honored with the APEX CEO Lifetime Achievement, and SpiceJet Limited, took home the APEX Newcomer Award.
For more information about and photos of all the awards given out during the APEX/IFSA Award Ceremony, please visit apex.aero, follow us on Twitter, LinkedIn, Facebook, Instagram and sign up for the APEX Daily Experience e-newsletter.
About the Airline Passenger Experience Association (APEX)
As a global non-profit and one of the world’s largest international airline associations, APEX advances passenger experience with the backing of nearly every major airline and valued supplier over the past 42 years. In conjunction with both the International Flight Services Association (IFSA) and Future Travel Experience (FTE), APEX serves the full spectrum of the end-to-end travel experience. APEX reinvests all of its resources to serving its members, strengthening the worldwide airline industry, advancing thought-leadership, fostering business opportunities via events, developing global initiatives, setting key airline standards, and highlighting well-deserved recognition across our industry.
For more information about APEX, please visit apex.aero, sign up for the APEX Daily Experience e-newsletter, or follow APEX on Twitter, Facebook, Instagram and LinkedIn.
About the International Flight Services Association (IFSA)
The International Flight Services Association (IFSA) is a global professional association serving the needs and interests of airline and railway personnel, caterers and suppliers who provide onboard services on regularly scheduled travel routes. Under the umbrella of APEX (Airline Passenger Experience Association) serving every major airline in the world, IFSA is dedicated to the advancement of the art and science of the multi-billion-dollar inflight and railway onboard service industry.
For more information about IFSA, please visit ifsa.apex.aero, or follow IFSA on Twitter, Facebook and LinkedIn.